UK Visa Processing Agency, Visa Roots optimizes its operations with Zoho CRM
UK Visa Processing Agency, Visa Roots optimizes its operations with Zoho CRM
The Company
The Company
Visa Roots is a leading Indian visa processing agency with over 8 years of exclusive experience in processing various visas to the United Kingdom, and processed over 2000 visas.
As Visa Roots has its own in-house experts equipped with the relevant knowledge and experience, we can rest easy knowing that our early departure will become a reality in a short time span.
Just check-in Visa Roots streamlines the application, documentation process and makes it ease. Through Visa Roots, Flight reservations for any destination around the globe have become more quick and simple.
The business strives for complete customers’ satisfaction via exemplary service, the customer feedback and testimonials confirm that objective is consistently reached.
The Challenge:
The Challenge:
Visa Roots, as a company that competes in a market that is so crowded and competitive, is obliged to consistently improve their business operations in order to guarantee that their customers are satisfied with their service.
The company understands that strengthening their customer relationship management systems is crucial for maintaining a healthy growth curve and protecting their accreditation as a visa processing agency. So, Visa Roots decided to automate the business process to manage the customer complex data and various services.
In addition, the firm wanted a system that would allow it to properly handle the leads it was getting, as well as a system that would allow it to categorize its clients into specialized lists for email and deal conversion.
Requirements:
Requirements:
Streamline and automatize the procedures that are used to manage leads
Enhance the workflow and business process
Automate the lead and deal conversion stages.
Implement customer efficient email communication.
Benefits
Visa Roots was heavily inspired by Zoho because of its various capabilities like tight integration, user-friendly interface and flexibility. ZOHO One's potential features has been recognized and implemented in the organization, however there remains space available for automation enhancement.
As a response, Senthuraa Technologies was in charge of setting up the system and delivering a customized fit in order to support in accelerating operations and improving overall efficiency.
Though the company uses the general applications in Zoho One Suite regularly, Senthuraa initiated the Zoho CRM enhancement as a first step and following to integrate other applications.
The enhancement mainly focused on automation process of lead and deal conversion, which includes setting up the various workflows and blueprints. Visa Roots serves their customers with different Visa s, so different forms where created for each specific service to collect the required documents from the customers and Zoho workdrive were integrated to manage it.
In Lead and Deal stages, various actions including automated process management and automated email communication to customers and operation executives were triggered to avoid the manual entries.
Visa Roots' deployment of a Zoho CRM system produced a lot of upgrades that facilitated the company's expansion and enhanced the efficiency of business operations.
In the conclusion, the implementation leads to
Increase in productivity.
Customer Satisfaction.
Improve data efficiency.
Streamlined email, reducing workers' operational time.
Customer engagement.
Efficient lead and deal management.
High conversation and retention rate.